Booking Deposit:

• A deposit of $20 is required to secure your appointment slot.
   

Cancellation and Rescheduling:

24 hours before your appointment:

• Cancellation: Your deposit will be refunded, minus the credit card fee.

• Rescheduling: Your deposit will be transferred to the new appointment up to 2 times.
   

Less than 24 hours before your appointment:

• Cancellation or rescheduling: The deposit is non-refundable.
   

Timing:

• Please text 713.909.9803 if you are running late.

• There's a 5-minute grace period for appointments. Punctuality is critical.

• After 5 minutes, the service time will be deducted from your original appointment duration.

• After 20 minutes late, your appointment will be canceled without a refund.

• If our staff's schedule permits, you may extend the appointment time with either no fee or by paying an additional fee, as agreed with the staff.

• Please communicate with our staff when booking if you have a tight schedule that requires you to leave the salon on time after the service is done.
   

Upon Arrival:

• Please message 713.909.9803 to notify us of your arrival.

• We'll inform you when to proceed to the room and respect ongoing sessions and the room's cleaning.
   

Attire:

• Comfortable one-size-fits-up-to-3XL robes are provided for your session.

• If you prefer not to change, wear loose, accessible clothing for neck, shoulder, hand, and feet reflexology.

• Arriving without makeup is advised, but it's acceptable if you're wearing it.

• We'll assist with makeup removal during your facial care.
   

Blow Dry Services:

• Only licensed hair stylists can perform blow dry services.

• While we don't offer blow dry services, we're happy to provide a 10-minute self-blow drying session.

• If you need further assistance with drying your hair, feel free to ask at no extra charge.
   

Etiquette:

• Keep your phone in silent mode for a relaxing experience.

• We don't offer on-site daycare but suggest contacting neighboring businesses for childcare arrangements.

• Ensure your children's behavior is considerate of other customers.

• Pets are not allowed in the spa area for hygiene reasons.

• Smoking is strictly prohibited in the lobby and inside the suite

• Outdoor smoking in the parking lot is tolerated for those who wish to smoke.
   

Special Requirements and Health Conditions:

• Inform us of any concerns, allergies, or special requirements.

• Notify us of any health conditions, injuries, or recent surgeries that may affect your treatment.
   

Payment:

• Cash, Venmo, Zelle, and Credit Card payments are accepted.

• There's no tax for head spa services, only on massage packages.

• Tips are appreciated but not obligatory.
   

Cancellation by Bella Gaia:

• We reserve the right to cancel or refuse any service that could affect the well-being of our staff or customers.
   

Thank you for your understanding and cooperation. If you have any questions or concerns, please contact us. We look forward to serving you at Bella Gaia!